Client: Quality Center Sp. z o.o.
Industry: Customer Service / Contact Center
PLFON Services: SIP Trunk, numbering, number reputation reports, comprehensive
technical support
Client Account Manager: Grzegorz Czernicki, Regional Sales Manager
QUALITY CENTER Sp. z o.o. specializes in customer service and call center> operations. In a fast-paced environment where call quality, operational flexibility, and quick adaptation to diverse systems are essential, reliable telecommunications infrastructure is the cornerstone of effective performance.
Our cooperation began in 2022, when the client was seeking a partner that could not only provide robust telecom solutions but also actively support their daily operations — even beyond standard implementation scope.
From the outset, we provided full assistance in configuring and optimizing their voice infrastructure:
- Implementation of SIP Trunk for both incoming and outgoing traffic
- Assignment of new numbering tailored to the client’s organizational structure
- Delivery of regular number reputation reports — essential for high-volume outbound calls
- Continuous technical and advisory support, including integration and coordination with external systems, such as the international contact center platform used by QUALITY CENTER
Results
Thanks to close and collaborative cooperation, QUALITY CENTER gained:
- Stable and scalable voice communication
- Ongoing quality monitoring through reputation reporting
- Fast support across all operational areas — from technical matters to day-to-day operations
- End-to-end assistance in working with international technology partners
Client Testimonial
“Working with PLFON is more than just receiving telecom services. We feel we have a true partner on the other side — engaged, flexible, and always ready to help, even in the most non-standard situations.”
— QUALITY CENTER Team
