Our Successes – Customer Testimonials

FLY.pl, operating in the e-commerce and travel industry, was looking for a solution to
improve the handling of an increasing number of calls, especially during peak
demand periods.

QUALITY CENTER Sp. z o.o. specializes in customer service and call center
operations. In a fast-paced environment where call quality, operational flexibility, and
quick adaptation to diverse systems are essential, reliable telecommunications
infrastructure is the cornerstone of effective performance.

Due to a growing volume of customer inquiries and the increasing workload of the
Order Fulfillment and Customer Support departments, Morele.net decided to
modernize its telecommunications system. They needed a solution capable of
efficiently managing both incoming and outgoing calls while maintaining high quality,
reliability, and flexibility.

Call for You, a company specializing in handling telephone sales campaigns, faced the challenge of improving the efficiency of their consultants' ability to reach customers. It was necessary to implement a stable and flexible telecommunications solution that would ensure high call quality and enable smooth customer service at every stage of cooperation.

Why did Edelweiss Air decide on a new telephone solution?
We worked with Skype for Business. However, as the support agreement was coming to an end, we were looking for a new solution. We now use Microsoft Teams.

FIEGE is a fifth-generation family business. As a contract logistics provider, we optimize processes for our customers in all areas of their value chain and develop holistic customer solutions. A total of around 150,000 employees work for us in 15 countries and over 150 locations.

At Adent, we have a large network of dental clinics. So we wanted to find a solution that offered attentive listening to our diverse needs and an interesting price-performance ratio. The cost of communication was also a beneficial factor.

PMG is currently one of the few independent fund management companies in German-speaking Switzerland. Our independence is important to us, as is the fact 1 that we provide all relevant services in Switzerland ourselves wherever possible. This enables us to respond to the individual requirements of our clients and fund initiators while meeting the highest quality standards.

IP telephony is the most modern technology today and expands the possibilities of telephony through innovative applications, which is why it was so important for us to switch to this technology.

SenseFly is a company based in Cheseaux-sur-Lausanne, specializing in the development of autonomous drones equipped with high-resolution cameras and intended for professional use in agriculture, animal welfare, construction inspection, and even cartography.

Following Swisscom's announcement of the ISDN shutdown, we analyzed various solutions and ultimately decided on the 3CX system from peoplefone.